Delivery Policy

Effective Date: 10/03/2017

Welcome to Sahara’s Care (saharascare.com). This Delivery Policy outlines the information and guidelines regarding the delivery process for products purchased through our Website. By placing an order on our Website, you agree to the terms and conditions outlined in this policy.

1. Delivery Zones and Timelines

1.1. Sahara’s Care offers delivery services within Bangladesh.

1.2. Our delivery zones are categorized as follows:

• Zone 1: Dhaka
• Zone 2: Outside of Dhaka

1.3. Estimated delivery times:

• Zone 1 (Dhaka): Products will typically be delivered within 2-3 business days from the date of purchase.
• Zone 2 (Outside of Dhaka): Products will typically be delivered within 3-4 business days from the date of purchase.

1.4. Please note that delivery times are estimates and may vary due to unforeseen circumstances or factors beyond our control.

2. Delivery Partners

2.1. Sahara’s Care collaborates with the following trusted delivery partners:

• RedX
• Pathao
• Sundarban Courier

2.2. Your order will be shipped through one of these delivery partners based on your location and delivery zone.

3. Tracking and Updates

3.1. Once your order is confirmed and dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

3.2. We will also provide periodic updates regarding the status of your delivery, including expected delivery dates.

4. Shipping Fees

4.1. Shipping fees are calculated based on your location and the delivery zone.

4.2. The shipping fee will be displayed during the checkout process before you confirm your order.

5. Delivery Address

5.1. Please ensure that the delivery address provided during the checkout process is accurate and complete. We will not be responsible for delays or non-delivery resulting from incorrect or incomplete addresses.

6. Delivery Attempts

6.1. Our delivery partner will attempt to deliver your order to the specified address. If delivery is unsuccessful due to unavailability or other reasons, you may be contacted to arrange an alternative delivery time.

7. Contact Us

7.1. If you have any questions or concerns about our Delivery Policy, please contact us at help@saharascare.com.