Refund and Returns Policy

Effective Date: 10/03/2017

Welcome to Sahara’s Care (saharascare.com). This Refund and Returns Policy outlines the guidelines for returning products, seeking refunds, and exchanging items purchased through our Website. By making a purchase on our Website, you agree to the terms and conditions outlined in this policy.

1. Eligibility for Returns and Refunds

1.1. You are eligible for a return, refund, or exchange if you meet the following conditions:

• The product was purchased directly from Sahara’s Care.
• The product is unused, unopened, and in its original packaging.
• You initiate the return within 3 days of receiving the product.

2. Return Process

2.1. To initiate a return, please follow these steps:

• Contact our customer support at help@saharascare.com or 01966491960 / 01309609563 to request a return.
• Provide your order number, the product you wish to return, and a reason for the return.
• Our customer support team will guide you through the return process and provide you with a return authorization.

2.2. Pack the product securely in its original packaging, along with any accessories or documentation that came with it.

2.3. Ship the product back to the address provided by our customer support team. You are responsible for the return shipping costs unless otherwise specified by our team.

3. Refund Process

3.1. Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

3.2. If your refund is approved, it will be processed within 7 days, and a credit will be applied to your original payment method.

3.3. Shipping costs for the initial purchase are non-refundable.

4. Exchanges

4.1. If you wish to exchange a product for a different variant or a different product, please follow the return process outlined above. Once the return is approved, you can place a new order for the desired product.

5. Non-Refundable Items

5.1. Certain products may not be eligible for return or refund due to hygiene reasons. These include full using product, damaged product and non branded products.

6. Damaged or Defective Products

6.1. If you receive a product that is damaged or defective, please contact our customer support within 3 days of receiving the product. We will provide instructions for returning the damaged or defective item and will arrange for a replacement or refund.

7. Contact Us

7.1. If you have any questions or concerns about our Refund and Returns Policy, please contact us at help@saharascare.com.